The UAW Legal Services Plan is the largest pre-paid legal services program in the country.
Plan staff attorneys are represented by AFSCME and support staff are represented by OPEIU.

 



Survey of Clients of Cooperating Attorneys

The UAW Legal Services Plan wants to provide you with referrals to cooperating attorneys that represent the highest possible quality. One way of doing this is to learn what you think of the services you received. If you recently received a referral to a Cooperating Attorney, it would be helpful if you could complete the following survey. We will need the case number in order for this to be helpful. Your responses will be used to help us serve you better. Thank you.

case #:

or  ss #:
e-mail:  
 
1. Do you think the Legal Services Plan is valuable to its Participants? yesno 
2. Did you contact the Cooperating Attorney? yesno 
3. Did you hire the Cooperating Attorney to provide services for you? yesno 
4. If you answered "no" to either 2 or 3, what was the reason?
Attorney too far
Used another attorney
Cost
Decided not to pursue problem
Other 
5. What was the Cooperating Attorney's name?
6. Were you courteously treated by the attorney? yesno 
7. Did the attorney keep you well informed about what was happening with your legal matter? yesno 
8. If you paid for the Attorney's services, did he/she provide you with a written fee agreement as to how much you would be charged? yesno 
9. Are you satisfied with the way your attorney handled your legal matter?  yesno
10. Would you want to use the same Attorney the next time you need legal services? yesno
IN ORDER TO ASSIST THE LEGAL SERVICES PLAN'S QUALITY REVIEW OF COOPERATING ATTORNEYS, YOU MAY AGREE TO ALLOW THE PLAN TO REVIEW THE FILES THE COOPERATING ATTORNEY MAINTAINED FOR YOUR CASE.  THE CASE FILE WILL REMAIN STRICTLY CONFIDENTIAL.
11. I hereby authorize my attorney to disclose the contents of my file to this Legal Services Plan. yesno
12. Please use the space below to make suggestions for making the program better and for criticisms or praise.  If you answered "No" to any of the above questions, your written comments would be especially helpful to us.

 
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